Refund policy

We offer a 365-day money-back guarantee on your most recently purchased product, limited to one-time use per customer for their lifetime. Returns must be made within 365 days with proof of purchase (e.g., order number). This guarantee is non-transferable, excludes third-party purchases, gifts, promotional items, and may incur restocking/shipping fees. Contact our support team to initiate a refund.

To start a return, you can contact us at hey@getklunk.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hey@getklunk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like promotional items (we cannot accept returns on sale items or gift cards). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Validity
Each customer gets only one money back guarantee return per lifetime, once consumed no further returns will be accepted.